Kollab Terms of Service

Last updated: 21 April 2025

1. Definitions

Account – Your legal relationship with Kollab.
User Account – An individual User’s credential set.
Agency Account – A master subscription under which one Parent Organization may designate one or more Child Organizations.
Parent Organization – The entity holding an Agency Account.
Child Organization – Any organization added under a Parent Organization; it may manage its own seat counts and payment method for convenience, but remains governed by the Parent Organization’s master Agreement.
Pricing Page – The page at https://kollab.ai/pricing, incorporated herein by reference for current plan names, feature sets, and fees.
Agreement – These Terms, the Privacy Statement, our Data-Processing Addendum ("DPA"), and any policies referenced herein.
Applicable Law – All laws that apply to your use of the Service (e.g., GDPR, UK GDPR, CCPA/CPRA, CAN-SPAM, ePrivacy).
GDPR – Regulation (EU) 2016/679 and its UK equivalent.
Kollab, we, us, our – Matterhub LLC trading as Kollab.
Service – All software, apps, APIs, websites, and related services we provide.
User, you, your – Any individual or entity that visits, registers, or uses the Service.
User Data – Data you or your end-users submit to the Service.
Website – https://kollab.ai.

2. Your Account

2.1 Eligibility

You must be (a) at least 18 years old, or (b) 13 years or older with verifiable parental consent, or (c) the age of majority in your jurisdiction. The Service is not directed to children under 13.

2.2 Account Security

You are responsible for activities under your Account. Use a strong, unique password and enable MFA where available. Notify us immediately at security@kollab.ai of any breach or unauthorized use.

2.3 Authority

If you register on behalf of an organization, you represent that you have authority to bind that entity to this Agreement.

3. Subscriptions & Fees

3.1 Plans & Fees

All subscription plans, seat-based fees, and usage charges are as set forth on the Pricing Page. You agree to pay the then-current fees published there at the time you subscribe.

3.2 Payment Method & Invoicing

We process payments via Stripe, PayPal, and elected regional gateways. You authorize recurring charges to your selected payment method and agree to keep it current. Child Organizations may register their own payment method for convenience, but all charges ultimately flow under the Parent Organization’s master Agreement (if applicable) or under your Account.

3.3 Automatic Renewal

Paid Plans renew automatically at the end of each term (monthly or annual) unless canceled at least 24 hours before the renewal date.

3.4 Trials & Usage-Based Fees

Free trials convert to the entry-level plan unless canceled before trial end. One trial per Account. Certain API calls, storage overages, and other usage-based fees are invoiced monthly in arrears according to rates on the Pricing Page.

3.5 Changes to Fees & Plans

We may modify our fees or introduce new plans at any time, upon at least 30 days’ prior notice by email and by posting on our Website. All changes take effect at the start of your next billing cycle following the notice period. If you do not agree to the changes, you may terminate your subscription before the effective date and receive a pro-rata refund of any prepaid, unused fees. Existing subscriptions remain at their then-current rates until renewal, unless you opt in to the new plans earlier.

3.6 Agency & Enterprise Accounts

Agencies may purchase an Agency Account under which they become a Parent Organization. Parent Organizations can designate one or more Child Organizations, each of which may manage its own seat counts and payment method. However, all billing authority, discounts, and feature entitlements remain governed by the Parent Organization’s master Agreement. If the Parent Organization Agreement is terminated or revoked, Child Organizations immediately revert to standard pricing and lose access to any Agency-level entitlements until a new enterprise agreement is in place.

3.7 Cancellation & Refunds

You may cancel at any time; service remains active until the end of the paid term. Except where required by law, fees are non-refundable.

4. Acceptable Use

You must comply with Applicable Law and the following rules:

No illegal content or activity.
No harassment or hate.
No unauthorized scraping, mining, or DDoS.
No malware or phishing.
No uploading Sensitive Personal Information (health, biometrics, etc.) without a signed DPA allowing it. We may throttle, suspend, or terminate accounts that violate these rules (§ 14).

5. User Responsibilities

User Data Accuracy – You warrant that User Data is lawful and non-infringing.
Indemnity – You will defend and indemnify us against third-party claims related to your User Data or misuse of the Service.

6. Data Protection

6.1 Roles

For User Data, you are the Controller (or Processor for your customer); Kollab is a Processor/Service Provider.

6.2 Our Commitments

We will (a) implement reasonable administrative, technical, and physical safeguards; (b) process User Data only on documented instructions; and (c) provide the assistance required under Articles 28–32 of the GDPR. These commitments are set out in our DPA.

7. Copyright & DMCA

If you believe content on the Service infringes copyright, send a notice to copyright@kollab.ai with the information required by 17 U.S.C. § 512(c)(3).

8. Intellectual Property

Kollab retains all right, title, and interest in the Service. You retain all rights in User Data. By submitting Feedback, you grant us a royalty-free, perpetual license to use it.

9. Communications

We may send transactional emails (service updates, security alerts) and, where permitted, marketing emails. You can opt out of marketing at any time. Legal notices must be sent to:
Matterhub LLC — Legal
1875 Mission St Ste 103 #299
San Francisco, CA 94103
legal@kollab.ai

10. Disclaimer

The Service is provided “as is.” We disclaim all warranties to the maximum extent permitted by law.

11. Limitation of Liability

Our aggregate liability arising out of or relating to the Service will not exceed the greater of (a) USD $100 or (b) the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential damages, lost profits, loss of data, or punitive damages.

12. Indemnification

You will defend and indemnify Kollab and its affiliates against any third-party claim arising from your breach of this Agreement or misuse of the Service.

13. Changes to Terms

We may update these Terms by posting a revised version on our Website and providing email notice of material changes at least 30 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

14. Suspension & Termination

We may suspend or terminate your Account on notice if you materially breach these Terms, fail to pay fees, or pose a security or legal risk. You may close your Account at any time via your dashboard.

15. Miscellaneous

Governing Law & Venue – Wyoming law, exclusive jurisdiction and venue in state or federal courts located in Wyoming, USA.
Assignment – You may not assign rights or obligations without our consent; we may assign to an affiliate or in connection with a merger or sale.
Severability – If any provision is unenforceable, the remainder stays in force.
Entire Agreement – These Terms, the Privacy Statement, and the DPA constitute the entire Agreement and supersede prior understandings.

16. Third-Party Services

Use of integrated YouTube functionality is subject to the YouTube Terms of Service: https://www.youtube.com/t/terms.

17. Controller & Contact Information

Controller: Matterhub LLC (d/b/a “Kollab”)
1875 Mission St Ste 103 #299
San Francisco, CA 94103
privacy@kollab.ai

For GDPR queries from EU data subjects or Supervisory Authorities, please contact our Article 27 representative EU Rep via their form at https://eurep.ie. Registered office of EU Rep: 27 Cork Road, Midleton, Co. Cork, Ireland (Company No. 635921).

Questions? Email terms@kollab.ai.